1. What this policy covers
This policy explains how Power Visas Pty Ltd (ABN 42 655 834 307), trading as Power Migration Law, handles personal information collected through our website at powermigrationlaw.com.au.
In this policy, “we”, “us” and “our” mean Power Migration Law.
It covers the information this website collects from visitors, including through our enquiry and booking forms, cookies and analytics tools. It applies whether you are browsing, making an enquiry, or booking a consultation.
This policy does not cover how we handle your information once you become a client. If you engage us, the way we collect, use and disclose information in the course of your matter is governed by our client privacy policy and our professional obligations of confidentiality and legal professional privilege, which we will provide to you at that time.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
If you do not agree with this policy, please do not use this website.
2. Information you give us through this website
You can browse most of this website without telling us who you are. We only collect personal information through the website when you choose to provide it, which is usually when you:
Make an enquiry
Our enquiry and contact forms collect your name, email address, phone number, and the details you choose to include about your situation. Depending on the form, we may also ask for your current visa status, nationality, location and how you found us.
Book a consultation
Our booking form collects your name, contact details, preferred time, and a short description of your matter. If the consultation is a paid one, you will also be taken to our payment provider to complete payment.
Subscribe to updates
Our subscription form collects your name and email address.
A note on sensitive information
Some of the information you may include when describing your situation is “sensitive information” under the Privacy Act, such as details about your health, criminal history, or racial, ethnic or religious background. Please only include what is necessary at the enquiry stage. By submitting a form that includes this information, you consent to us collecting and using it to respond to your enquiry.
If you provide information about another person through this website, such as a partner, child or sponsor, please make sure they know you have done so and are aware of this policy.
3. Information collected automatically
Like most websites, ours collects some technical information automatically when you visit. This includes:
- your IP address and general location, usually to the city level
- your browser type, device type and operating system
- the pages you view, how long you spend on them and the links you click
- the website or search term that referred you to us
- the date and time of your visit
This information is collected through cookies, server logs and analytics tools. It is mostly aggregated and does not usually identify you personally, although in some cases it may be capable of doing so when combined with other information.
4. Cookies and similar technologies
Cookies are small text files placed on your device when you visit a website. We use them to make the site work, to remember your preferences, and to understand how the site is used.
Essential cookies
These are necessary for the site to function, including page loading, security and form submission. The site will not work properly without them.
Analytics cookies
We use Google Analytics 4 to understand how visitors find and use our site, so we can improve it. These cookies tell us things like which pages are most visited and where visitors come from.
Marketing and advertising cookies
[If you run Google Ads, Meta Pixel, LinkedIn Insight Tag or similar, list them here and explain that they are used to measure ad performance and show relevant ads. If you run none, say so and delete the rest of this section.]
Managing cookies
You can control or delete cookies through your browser settings, and most browsers let you block them entirely. If you block essential cookies, parts of this site may not work. [If a cookie consent banner is installed, add: You can also change your preferences at any time through the cookie settings link in our website footer.]
5. How we use information collected through this website
We use the information collected through this website to:
- respond to your enquiry and give you an initial indication of your options
- arrange, confirm and conduct consultations
- process payment for paid consultations
- open a client file if you decide to engage us
- send you updates about immigration law and our services, where you have asked to receive them
- understand how our website is used and improve its content and performance
- measure the effectiveness of our advertising, where applicable
- protect the security and integrity of our website
- comply with our legal and professional obligations
We do not use the information you submit through this website for any unrelated purpose, and we do not sell it.
6. Who we share website information with
We share information collected through this website with the service providers that operate it on our behalf. These currently include:
- Website hosting: Hoopla
- Website design & updates: Admin & Design Co
- Form handling and client relationship management: Officio CRM
- Consultation booking: Calendly
- Payment processing: Stripe. We do not receive or store your full card details.
- Email and document systems: Microsoft 365
- Website analytics: Google Analytics 4
We require these providers to handle personal information consistently with the Privacy Act and to use it only for the purpose of providing their service to us.
We may also disclose information where we are required or authorised to do so by law.
7. Overseas storage
Several of the providers listed above store or process data outside Australia. Before disclosing personal information overseas, we take reasonable steps to ensure the recipient handles it consistently with the Australian Privacy Principles, unless an exception under the Privacy Act applies.
8. Security
We take reasonable steps to protect information submitted through this website from misuse, loss and unauthorised access. These include an encrypted connection across the site, access controls on our systems, and multi factor authentication on firm accounts.
No website or internet transmission is completely secure. Please do not send us highly sensitive documents, such as passports or identity documents, through the website forms or by unencrypted email. Once you are a client, we will give you a secure way to send them.
If a data breach occurs that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner in accordance with the Notifiable Data Breaches scheme.
9. How long we keep website information
If you make an enquiry and do not go on to engage us, we keep your enquiry and our response for 2 years, after which it is deleted or de-identified. This allows us to carry out conflict checks and to pick up the conversation if you come back to us.
If you engage us, your information becomes part of your client file and is retained in line with our professional obligations, as set out in our client privacy policy.
10. Marketing and unsubscribing
We only send marketing emails to people who have asked to receive them. Every email includes an unsubscribe link, and you can opt out at any time by using that link or by contacting us. Unsubscribing does not affect our communications about your enquiry or your matter.
11. Accessing, correcting and deleting your information
You can ask us for a copy of the personal information we hold about you from your use of this website, and ask us to correct it or delete it. Contact our Privacy Officer using the details below. We will need to verify your identity, and we will usually respond within 30 days.
There are limited circumstances in which we may refuse a request, for example where we are required to retain the information by law or where legal professional privilege applies. If we refuse, we will explain why and how you can complain.
12. Anonymity
You can browse this website without identifying yourself. You can also contact us anonymously with a general question. However, we cannot assess your eligibility or give you advice on your situation without your details.
13. Links to other websites
Our site links to external websites, including the Department of Home Affairs and other government pages. We are not responsible for the content or privacy practices of those sites, and this policy does not apply to them.
14. Complaints
If you believe we have mishandled your personal information, please contact our Privacy Officer in writing. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.
If you are not satisfied with our response, you can contact:
Office of the Australian Information Commissioner (OAIC)
Phone: 1300 363 992
Website: oaic.gov.au
Post: GPO Box 5218, Sydney NSW 2001
15. Contact us
Privacy Officer
Power Migration Law
Power Visas Pty Ltd · ABN 42 655 834 307
Email: admin@powermigration.com.au
16. Changes to this policy
We may update this policy as our website or the law changes. The current version is always available at powermigrationlaw.com.au/privacy-policy, with the revision date at the top.